八打靈再也希爾頓酒店 (Hilton Petaling Jaya)

這家酒店入住過幾次，總體不錯，前台每次都有華語服務，感覺蠻好。 本次入住包含晚餐，但在前台與餐廳之間訊息沒有及時通知，後經過餐廳溝通才瞭解到，我房間的入住訊息還是 上一個客人的。 酒店中餐廳口味、服務都非常好，為了下一次品嚐會再次入住酒店。

Location is fine but you might stuck in heavy traffic if peak season. In house guest can entitled RM3 parking per entry (basement parking) just validate the card with reception area. During my check-in I noticed some unpleasant things from the reception staff like judgmental attitude towards me which make me uncomfortable. None of the front office greet or smile at me until Mr Arun the Duty Manager was there and assisted me. I’m glad he was there to assist me. Staff needed more professional training and don’t judge all your guest. Respect is utmost for every guest. He do listened to my request and assisted well. Thank you for that. Some hours later we requested extra bed which cost around RM100 plus and the front office staff called to ask for payment and I told them can I pay during my check out and she answered no because no deposit collected during my check in. I wonder why this happened. Because while I waited for my room key I do check with Mr Arun shall I pay the deposit with having cash with me he politely say no need deposit. So it was instructed by manager itself and why the front office still mentioned to me ? Like I will run away from paying? That’s was awful. When I told her can pay during my breakfast time she agreed and I made the payment on the next morning. For room part the bed, pillow and bathroom needed major maintenance. Hope the management team will take further action on this. I often encountered clogged sink and clogged bathtub. Although upon sending technician the issue still the same. It’s really unpleasant when we can’t enjoy the bathtub. We had buffet dinner and the F&B team was very polite and respectful to all of us. Keep the good vibes.. We do enjoyed some discount on our bill from Hilton Membership. The housekeeping team also very well deserved some credit. They do assisted us well when we need their service. Thank you for that. Breakfast was good but still can have more option since Hiton is 5 ⭐️ rank.. I was expecting more from them.. Buffet dinner also good , still can improved. They more to promoting local food then having international menu. During my stay Ms Susan from Hilton Reservations Team/Customer Service I wasn’t sure she from which department she do texted me while I staying at hotel to check everything was okay and I do reply to her too do have some issues to highlight and without hesitate she informed to relevant department and the front office staff contacted to my room to find out what was wrong. I appreciated her instant response about guest concerns. Thank you for your action. During check out Ms Lynn Duty Manager came out and spoke to us about our experience willing to listened to our feedback. And I have shared all my experiences and feedback to her as per my google review. Thank you for listening to us. Overall it’s wasn’t a pleasant experience and stay. But we will consider coming back since Hilton do care about their guest and I can see the action taken from people like Ms Susan and Ms Lynn and Mr Arun. Thank you for that. 2.5/5⭐️

Loved everything about Hilton Petaling Jaya: warm service, comfy room, and a great breakfast spread. The staff were friendly and attentive, making me feel right at home. Can’t wait to be back!

老酒店但是內部裝修不斷升級改造維護裝修等都不錯，希爾頓五星酒店600人民幣一晚含早主要是性價比還行，就接受了大堂隔斷一大面積正在裝修的餐廳coffee shop. 早餐可以吃，奇怪的是在日料餐廳但是餐點還是馬來餐為主。此酒店交通方便但位於PJ不在市區,我們選擇住此因為商務拜訪方便。如果觀光旅遊還是住雙子星塔附近好一點。注意入住酒店房間一定要要求前台別給靠高速路旁的房間，切記！

設施：好了好了 衞生：好 服務：好 環境：好馬來西亞酒店精靈地鐵站起來了……………………………………………………非常好的酒店精靈地鐵距離近

I would like to sincerely commend Mr. Sinan, Director of Operations, for his outstanding professionalism and hospitality during our recent stay. There was an issue with our buffet reservation, and although the staff initially offered à la carte alternatives, they were limited to the Chinese or Japanese restaurants — which I had mentioned earlier we weren’t interested in. Despite that, the same options kept being proposed, and my family, including our children, had already been waiting for over 30 minutes. Mr. Sinan personally stepped in, acknowledged the inconvenience, and took immediate action. He offered us a dining alternative at a different restaurant that had a wider variety of options — including pizza and other kid-friendly meals — which made the kids very happy. On top of that, he graciously provided us with complimentary room upgrades as a replacement for the missed buffet experience. His attentiveness, swift problem-solving, and genuine care for our comfort turned a frustrating situation into a very positive and memorable experience. We truly appreciate the exceptional service and will definitely return for the outstanding hospitality.

Friendly staffs throughout my whole time of stay. Cleanliness of the room could be improved as they were stains on the bedsheet and bathtub discolouration. Problems were solved within 15minutes. Breakfast variety could be improved and some dishes can be better.

the lift was the worst… people are waiting and its spoilt for the 3 days that i was there… not functioning well and even on the last day, people were waiting more than 10 mins for the lift … fortunately i walked down the fire exit stairs staff at reception does standard greetings but you can feel that its not from the heart good ambience of the hotel and the gym was great (fabulous equipment except for sweaty yoga mats) the room carpeted floor has lots of hair strands from previous guest

這間飯店給我的整體體驗非常棒。服務人員態度熱情親切，讓人一踏進飯店就感受到賓至如歸的氛圍。房間整潔明亮，設施齊全，住起來非常舒適。不論是商務出差還是休閒旅遊，都非常推薦這裡作為下榻的選擇。

Overall it was a great staycation with family, location and customer service were great.